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  • Sunday, January 29, 6:28 AM While huge bonuses, robo-signings and bailouts are just some reasons why banks aren't too popular, poor everyday service and unreasonable charges that leave customers frustrated and angry are factors too. Delia Ephron provides an entertaining account of the travails of her and her husband.

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  • My bank provides great service...but why would there be a report on
    that....
    29 Jan, 07:44 AM
  • I agree.
    29 Jan, 11:00 AM
  • When is SA going to provide a report on the "cost" of the bailout of
    Iraq??
    29 Jan, 07:49 AM
  • Bbro....no one in the world is smart enough to figure that out.
    29 Jan, 01:15 PM
  • Pull your money out of the Too Big To Jail Bank and put it in a Credit Union. Problem solved.
    29 Jan, 09:20 AM
  • Eighthman.....amen and ditto. They pay more and are local. They can be reached. You can influence them. I am extremely happy....except for the absence of interest compared to the past. Still, right now I am making 3% - better than treasuries !
    29 Jan, 01:18 PM
  • Delia has a very simplistic view of the world. She should really get out more and try reading a little. This commentary, by her has little or, nothing to do with poor service it has everything to do with Delia not reading all of the various disclosures sent to her by her bank and instead watching Suze Orman.
    29 Jan, 10:17 AM
  • I think she was being playfully sarcastic about Suze Orman. It was a fun article to read.
    29 Jan, 11:53 AM
  • I like Suzie Orman. Most of what she says makes sense.
    Don't buy it. Save more. Have a plan.


    30 Jan, 03:05 AM
  • Uh..... no.

    Dealing with your bank should not require a magnifying glass and legal aid standing by. It SHOULD be convenient.... and Suze Orman's advice about avoiding credit card debt is solid counsel.

    When is the reality of these scofflaw institutions going to sink in? If massive document fraud means nothing, would that suggest something about how customers might be treated?
    29 Jan, 10:32 AM
  • Those disclosures you so easily dismiss are required by the Federal Government and are meant to keep simpletons informed of changes in the terms of their accounts. You know the simpletons of whom I speak. They are the same ones who are currently blaming the banksters for their mortgage problems after they refused to read and comprehend the RESPA disclosure provided to them. Even after they ignore the three day rescission period included to enable them to digest the required legalese. I'm sure you know them well.
    29 Jan, 11:56 AM
  • What Moose says is largely correct, but... The Federal disclosure requirements have become so all-encompassing that what is important gets mixed in with pages and pages of trash. It is not just banks - I just bought a ladder, and it has 5 federally required warning stickers on it. Even see those ads on TV where a page of fine unreadable print flashes on the screen for 3 seconds - again, federal mandates for disclosure.

    Banks know that the disclosure requirements have become all-encompassing, so they bury all the bad stuff in paragraph 49b(c)(1)(a).

    There was a story a while back about a bank lawyer that had inserted something like "in case of attack by space aliens, an additional fee will be required" into mortgage papers. It was 4 years before anyone noticed. The exact phrase I made up, but the story is supposedly true.
    29 Jan, 01:29 PM
  • I agree it's the customer's responsibility to read and understand the disclosures. 100% correct. At the same time, I MUCH prefer to deal with a bank that doesn't try constantly to trick and mislead me. Chase has treated me very well in that regard (as did WAMU, whatever their other failings). BofA, otoh, has been nothing short of treacherous in every dealing I've ever had with them. Why would I want a bank that treats me as a chess opponent when I can chose a bank that treats me like royalty?
    29 Jan, 03:57 PM
  • 7ft. Do you really think the 'simpletons' could understand all of the 'cover your a**' lingo in these required 'disclosures'. If you can't trust the people you are dealing with, no amount of disclosures will save you from disappointment. But then 'character' is out of fashion.
    29 Jan, 06:45 PM
  • PT, it is not a matter of trust. It is a matter of simple common sense. If a simpleton cannot understand a legal document placed before them for their signature then they should hire a competent attorney to protect them. All the cover you a** lingo has been vetted and approved by some government agency. That agency had lawyers why shouldn't you? Isn't it worth $250 to protect your interests when you are entering into a contract worth a hundred thousand dollars or more?
    29 Jan, 07:57 PM
  • 7foot moose
    What, spend their OWN money on a lawyer?
    The government should supply a lawyer ON YOUR MONEY.
    29 Jan, 10:14 PM
  • 7ft. Agree about using a lawyer but the practice of law does not guarantee honesty. Back to judging character.
    29 Jan, 10:28 PM
  • HSBC is OK by me and the tellers are nice. Still, something is wrong when 1) you have to sift thru complex legal boilerplate for a mortgage or anything else and 2) you are dealing with a vast, unaccountable entity whose execs are above being sent to prison for document fraud and nearly bribe the government (like contributions from Goldman Sacks that allowed a nobody to become president) to get whatever they want.

    The good thing is that this deflationary economy may pull the rug out from under them as customers are flat out broke and there's few businesses needing loans.
    29 Jan, 05:18 PM
  • "I went to the bank at the corner (the southwest corner). “This is insane,” I said. "
    ======================...
    This is insane. I said it too

    Her issues with bank are exactly of kind I am resolving with BANKs by phone or by email.

    From what I read, (IMHO) this lady likes walking and talking and then writing about her waling talking.

    It really brings strange feeling to immigrant me, when I see USA raised and educated people not ashamed to show their own ignorance in some times basic issues.

    Voluntary Disclosure:
    There is no fee, if one has direct deposit to his/her account
    29 Jan, 08:15 PM
  • Not to mention unfriendly service from you local big banks. That's why I switched to a credit union. I get low rates, friendly and personal services. And, not to mention, I am a person, not some number at my credit union. Unlike when you go to your local big banks, where you are just a number.
    29 Jan, 11:06 PM
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